Membership Sales and Visitor Experience Assistant

Requisition Number: 
199 A-C
Job Status: 
To support all aspects of Membership Sales & Visitor Experience on-site including sales of memberships, membership upgrades, donations, visitor event and program tickets, registrations for various Joseph Regenstein, Jr. School of the Botanic Garden programs, and Garden information.

To enhance the member/visitor experience by providing five-star customer service.

Duties and Responsibilities: 
  • Serve as membership salesperson/customer service representative at the Visitor Center. Efficient handling of all desk tasks, including the sale of new memberships, renewal of current members, customer service, database look-up, event ticket sales, general informational questions, and follow up when required.
  • Serve as on-site donor sales contact/customer service representative at the Visitor Center. Efficient handling of development related desk tasks, including Annual Fund donations in the form of contributions, new and renewing Donor Level memberships, tributes, customer service, knowledge of database, and general Garden-related information for both questions and follow-up when required.
  • Assist in day-to-day operational procedures, including daily revenue reports, cash handling, the opening and closing of all systems including the cash register, and the computerized network.
  • Monitor all Garden alarms and emergencies in conjunction with Garden Security including:
    • 911 calls
    • Fire, elevator, and bonsai alarms
    • Weather alerts and notification to staff
  • Assist the coordinator and associates in stocking/inventory control and other duties/projects as assigned.
  • Assist in implementation of volunteer projects.
  • Participate in all member and sales events.
  • In a friendly manner, proactively and professionally answer questions and provide directions concerning classes, exhibitions, shows, and gardens.
  • Greet visitors in a friendly, attentive way, and address their needs promptly. Develop proficiency in Garden information and literature, resources available, and desk procedures.
  • Monitor visitor materials and displays in and around the Visitor Services Information Desks. Maintain the cleanliness and appearance of each area.
  • Maintain strong team relationship with Member and Donor Services and establish good working relationships with Visitor Operations, the Call Center, custodial, and outsourced food and retail operations.

Our ideal candidate will have:

  • Experience in sales and customer service
  • The ability to interact positively with all customers including members, donors, potential donors, and co-workers in a professional and friendly manner. A customer is defined as any person you come in contact with—in person, via the telephone, or via e-mail.
  • The flexibility to work at least one weekend day, some holidays, some evenings, and to flex hours when necessary for proper front-line coverage
  • Experience with nonprofit membership and/or development a plus
  • Microsoft Office skills
  • Database software experience—Raiser's Edge and Patron's edge preferred
  • The ability to handle cash and credit card receipts with integrity
Physical Demands: 
Office setting. Frequent sitting, standing, walking, bending, listening, speaking, and keyboarding. Use of office equipment including computers, telephones, copiers, scanners, and fax machines. Some requirements for lifting, pushing, and pulling items less than 30 pounds.
Why Apply?: 

Come work in a setting that is like no other as you support our mission: We cultivate the power of plants to sustain and enrich life. Take the first step toward being one of the employees who make the Garden one of the treasures of the Forest Preserves of Cook County. Apply today. Please note applicants who do not meet the required qualifications will not be considered.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities and qualifications required of personnel so classified.